Return Policy

Returns, Refunds and Exchanges Policy

Your must return the item within 14 days of your purchase. 
Returns are often due to compatibility problems; call our experts for assistance to ensure that the items being ordered will work with your existing equipment.

How to Return an Item
Your purchase must be returned in saleable (unopened) condition with the original packaging, including manuals, parts, and your receipt or packing slip. Avoid making any marks or writing on the box.

1. Please fill out the form at https://www.nspus.com/?route=account/return/insert
2. Mail your returned item to
     National Security and Protection Corp 
     244 5th Avenue G210
     New York NY 10001
3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions
Some items are non-returnable, including software and opened supplies.
Merchandise that has been used or altered will not be accepted for return or exchange. 

Restocking Fee
All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

Payment /Refund Policy / Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Credits can only be issued to the credit card used for the original purchase.

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reasons, your credit card will be refunded. Charges on customer’s credit card statement will reflect National Security and Protection Corp

Shipping / Delivery Policy
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
Orders cannot be shipped to PO boxes, due to UPS and Federal Express restrictions.
Ground shipping is the general method of shipment (3-7 days).

Carriers
We use the following carriers to deliver our orders
USPS
UPS
FedEx

Order Tracking
Tracking numbers are emailed to the address you entered when you place your order as soon as the package leaves our warehouse. 

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a choice of carriers.

Back Orders 
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

Address Verification/Alternate Shipping Address
Address verification is a precautionary measure we take to ensure your safety and prevent fraud. Phone and online shopping does not allow us to request traditional forms of identification, e.g. a driver's license, like a standard walk-in retail outlet. Instead, we conduct address verification though your credit/debit card issuer to confirm your identity and verify the validity of your purchase, thereby ultimately protecting your credit. 
Both your billing and shipping addresses are verified before an order ships. If you would like to ship to an address other than your billing address, it is best to contact your card issuing bank and have your shipping address added as an alternate shipping address to your card. Simply let the card issuer know that you are placing a phone/online order and the retailer needs to verify the address before shipment to eliminate the possibility of fraudulent activity. 
Orders with the same billing and shipping address or an alternate shipping address recognized by the card issuer will ship the quickest.