Order / Shipping Policy

Shipping / Delivery Policy

"In Stock Item" orders are shipped within 48 hours Monday - Friday 8am - 5pm. (EST), excluding holidays, after payment and billing information verified.

All purchases $200 and above require credit card holder signature

Orders cannot be shipped to PO boxes, due to UPS and Federal Express restrictions.

Ground shipping is the general method of shipment (3-7 days). If your order is being shipped, you will get an expected delivery date for each shipping option during checkout. These dates are based on carrier shipping practices, destination and the items you order. Expected delivery dates are estimates. Orders can be delayed due to verification or time of order being placed. (Items that marked "Pre-Order" cannot be held to the expected delivery dates).

Please note: All orders are subject to approval. We will notify you by phone or email should your order be delayed.

 

Carriers
We use the following carriers to deliver our orders
USPS
UPS
FedEx


Order Tracking
Tracking numbers are emailed to the address you entered when you place your order as soon as the package leaves our warehouse. 


Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a choice of carriers.


Back Orders 
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

 

Address Verification/Alternate Shipping Address

Address verification is a precautionary measure we take to ensure your safety and prevent fraud. Phone and online shopping does not allow us to request traditional forms of identification, e.g. a driver's license, like a standard walk-in retail outlet. Instead, we conduct address verification though your credit/debit card issuer to confirm your identity and verify the validity of your purchase, thereby ultimately protecting your credit. 
Both your billing and shipping addresses are verified before an order ships. If you would like to ship to an address other than your billing address, it is best to contact your card issuing bank and have your shipping address added as an alternate shipping address to your card. Simply let the card issuer know that you are placing a phone/online order and the retailer needs to verify the address before shipment to eliminate the possibility of fraudulent activity. 
Orders with the same billing and shipping address or an alternate shipping address recognized by the card issuer will ship the quickest.